At MASTERIPLATINO, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us at [email protected].
Some items are non-refundable and include:
Proof of purchase will be required for any returns or refunds. We reserve the right to refuse a refund or exchange if the above conditions are not met.
MASTERIPLATINO reserves the right to modify this Returns Policy at any time without prior notice. Any changes will be posted on masteriplatino.com and will apply to purchases made after the date of modification.